Good communication and information are the prerequisites of any successful project. That is why we have set up a support service - HelpDesk - to which the users can refer with their questions and requests. Professional system of requests distribution makes a fast response possible even in complicated cases. The staff of the Help Desk use the latest communication methods (Skype, e-mail, discussion forums, sharing desktop applications) so they are able to help the user in the most effective way and at the lowest possible cost. The questions and requests are stored in a database and are assessed regularly to create bug-lists and knowledge base etc., which help us improve our methods in the software development.
Help desk is available every working day from 8 a.m. to 4 p.m. at phone number (+420) 515 915 100 and e-mail helpdesk@biostatistika.cz.